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What type of leather is used in Gentlemen's Guild products?Gentlemen's Guild uses only the finest materials sourced from reputable suppliers worldwide, including Chevre Chagrin goat leather from ALRAN, vegetable tan embossed leather from Badalassi Carlo, and other premium materials from suppliers like C F Stead & Co. Ltd and J & FJ Baker & Co Ltd.
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Are the metal accessories used in the products durable?Yes, the metal accessories used in our products, such as the solid brass lock from MM Colombo, are of the highest quality and are known for their durability, corrosion resistance, and luxurious appearance.
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Are the products environmentally friendly?Yes, Gentlemen's Guild is committed to sustainability and environmental responsibility. We use environmentally friendly materials like vegetable-tanned leather and collaborate with suppliers who share our commitment to ethical practices.
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How should I care for my leather product?To keep your leather product looking its best, it is recommended to regularly clean it with a soft, dry cloth to remove dust and dirt. For deeper cleaning, use a specialized leather cleaner. Avoid exposing the leather to direct sunlight, extreme heat, or water.
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Can the metal accessories on the products be polished?Yes, the metal accessories on our products can be polished using a soft cloth and a suitable metal polish. However, it is important to test a small, inconspicuous area first to ensure that the polish does not damage the accessory.
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How can I prevent my leather product from cracking or drying out?To prevent your leather product from cracking or drying out, it is important to regularly condition the leather using a specialized leather conditioner. This will help to keep the leather soft and supple.
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How can I place an order?You can place an order by visiting our website, www.gentlemenguild.com, and selecting the products you wish to purchase. Add the selected products to your cart and proceed to checkout to complete your purchase.
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What payment methods are accepted?We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure online payment options.
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Is my payment information secure?Yes, your payment information is secure. We use secure payment gateways and encryption technology to protect your payment information.
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Do you ship internationally?Yes, we offer international shipping to a variety of countries. Please visit our shipping page for more information on shipping destinations and rates.
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How long will it take for my order to be delivered?The delivery time will vary depending on your location and the shipping method selected. Please visit our shipping page for more information on delivery times.
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Can I track my order?Yes, once your order has been shipped, you will receive a tracking number via email that you can use to track your order.
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What is your return policy?We offer a 30-day return policy on all our products. If you are not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange. Please visit our returns page for more information on our return policy.
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How can I initiate a return or exchange?To initiate a return or exchange, please visit our returns page and follow the instructions provided.
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Will I be refunded the full amount of my purchase?Yes, we will refund the full amount of your purchase, excluding any shipping charges, once we receive the returned item and it is in its original condition.
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