Return Period Customers may return products within 30 days of the delivery date.
2. Condition of Returned Items Products must be returned in their original condition, unused, with all original tags and packaging intact.
3. Exclusions Personalized or bespoke items are not eligible for returns due to their unique nature. Sale items may be subject to a different return policy, as specified during the purchase.
4. Return Process To initiate a return:
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Contact our customer service team with your order number and reason for return.
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Once approved, you'll receive return instructions and a return authorization number.
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Pack the item securely and include a copy of the order confirmation.
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Ship the item using a traceable shipping method.
5. Refunds Once we receive and inspect the returned item, we'll process the refund. Refunds will be issued to the original payment method. Please allow up to 14 days for the refund to reflect in your account.
6. Exchanges If you wish to exchange an item, please return the original item and place a new order for the desired product.
7. Shipping Costs Return shipping costs are the responsibility of the customer unless the return is due to a defective product or an error on our part.
8. Damaged or Incorrect Items If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving the product. We will arrange for a replacement or refund.
9. International Returns For international returns, any customs duties or taxes incurred during the return are the responsibility of the customer.
10. Final Sale Items marked as "Final Sale" are not eligible for returns or exchanges.
11. Contact Us For any queries regarding returns or to initiate a return, please contact our customer service team.
